Refund policy

Refund Policy

Not Ugly gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a full refund within 14 days from the date your order was shipped. All returns made within the 14 days of purchase are eligible for a full refund to the credit or debit card it was purchased on. 

Not Ugly offers exchanges for the same item at the same price in a different size when we are notified of the request within the 14 days from the date your order shipped.

Items damaged or defective may be returned by contacting our Customer Service Boutique@NotUgly.Shop within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. 

The following is a list of FINAL SALE items: 

• Personalized
• Lingerie
• Jewelry
• Face Masks
• Hair Accessories
• Hosiery
• Some Handmade Items 
• Mystery Items or Mystery Bags
• Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.